taeparung™ · LAUNDRY DAY CLUB
FAQ
Helpful answers, from choosing a piece to receiving your order.
taeparung™ and taeparung.com are owned and operated by Guangzhou Suntian Trading Co., Ltd.
What does taeparung™ sell?
Laundry-inspired household and personal accessories: clocks, tissue covers, jewelry stands, eyewear pouches, desktop baskets, luggage tags, phone stands, photo displays, soap dispensers, doorstops, mechanical timers and cable wraps.
Is Spin Cycle a working washing machine?
No. It is an analog desk clock with a shallow storage drawer. It uses one AA 1.5V battery, not included, and has no alarm, light or washing function.
Will Fresh Collar fit my tissue box?
Measure the carton first. It fits cartons up to 5 × 5 × 5.5 inches. The cover body is approximately 5.5 × 5.5 × 6 inches, excluding sleeves. Tissues and carton are not included.
What phones fit Press Pause?
It is intended for phones with approximately 4–7-inch screens, subject to balance and case thickness. Cradle depth is approximately 0.55 inches. It is not intended for tablets, and it does not charge a phone by itself.
What can I put in Soap Shift?
Use compatible non-foaming liquid hand soap only. Capacity is 12 US fl oz. It is supplied empty and is not for laundry detergent, sanitizer, bleach, solvents, food or drinks.
Are these toys?
These are household and personal accessories. Small parts, cords, batteries and weighted contents require appropriate handling. Keep unsuitable components away from young children and follow each product’s instructions.
How should I care for the products?
Follow the individual product instructions. Care differs: Fresh Collar is hand washed cold; the doorstop is spot clean only; the clock must stay dry. Do not apply one product’s care method to the whole range.
How long does processing take?
Orders are normally processed within 1–3 business days after payment confirmation and any necessary verification. During holidays, promotions or unusually busy periods, processing may take up to 5 business days. Business days exclude weekends and applicable public holidays.
How long does U.S. shipping take?
For supported United States destinations, estimated standard carrier transit is 10–15 business days after dispatch. Processing and transit are separate periods. These are estimates, not guaranteed arrival dates.
How much is shipping?
Standard shipping is free for orders over $39 USD. For other orders and services, available shipping costs appear at checkout before payment.
Can you ship to my address?
Available delivery options are shown at checkout. Availability for P.O. boxes, APO/FPO addresses, territories and international destinations depends on the product and carrier.
Will I get tracking?
Available tracking information is normally emailed after dispatch. A newly created label may need time before the carrier shows its first scan.
What is the return window?
Request an eligible return within 30 calendar days after confirmed delivery. Preference-based returns must be unused, in original condition, with original packaging and all included components.
Who pays return shipping?
For preference-based returns, the customer normally pays return shipping and original shipping charges are not refunded unless required by law. For a confirmed error attributable to us, we arrange an appropriate solution without additional costs caused by that error. No restocking fee applies to approved returns.
When will my refund arrive?
After an approved return is received and inspected, an eligible refund is normally initiated to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
Can I cancel my order?
Email us promptly. We will try to help before fulfillment begins. A successful cancellation before fulfillment has no cancellation fee.
What if my package is delayed or missing?
Email your order number. If tracking says delivered, check the delivery area, household, reception and carrier notes, then contact us if the parcel is still missing. A delivered scan does not prevent review of your claim.
When is customer service available?
8:00 AM–6:00 PM China Standard Time (UTC+8). We aim to respond within 24 hours; investigations may take longer.
taeparung™ · Little details. Everyday character.