taeparung™ · LAUNDRY DAY CLUB
Return & Refund Policy
A clear path when something needs to come back.
taeparung™ and taeparung.com are owned and operated by Guangzhou Suntian Trading Co., Ltd.
1. Return eligibility
Request an eligible return within 30 calendar days after confirmed delivery. Preference-based returns must be unused, in original condition, with original packaging and all included components. Keep all parts, inserts, instructions and accessories together. This preference-return policy does not reduce remedies for defective, damaged, incorrect or misdescribed goods.
2. How to request a return
Email service@taeparung.com with the order number, checkout email, item and reason. Include relevant photographs for a damage or product issue. Please contact us before shipping the item back so we can provide the correct destination and instructions. Do not automatically use our business address.
3. Return shipping & original shipping
For preference-based returns, the customer normally pays return shipping. Original shipping charges are not normally refundable for those returns, except where required by law. For a confirmed issue attributable to us, we arrange an appropriate solution without additional costs caused by that error. No restocking fee applies to approved returns.
4. Condition & unsuitable returns
Items used, altered, damaged through misuse, or returned incomplete may not qualify for a preference-based refund. Empty and clean a soap dispenser before an authorized return. Remove personal information from luggage tags and remove separately purchased batteries where instructed. Do not send leaking, unsafe or damaged battery-containing goods without agreed handling instructions.
5. Defective, damaged or incorrect items
Contact us promptly after discovery with your order details and a description. We will review and provide an appropriate replacement, reshipment, refund or return arrangement. A request for prompt notification does not remove mandatory rights or impose a shorter legal claim deadline.
6. Inspection & refunds
After an approved return is received and inspected, an eligible refund is normally initiated to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit. We will contact you if an inspection identifies a problem affecting a preference-based refund and explain the reason. Approved refunds are not issued as store credit unless you agree.
7. Exchanges
Contact us about an exchange request. Availability and any price or shipping difference must be confirmed before an exchange is arranged. A return and separate new order may be the appropriate route.
8. Cancellations
Contact us as soon as possible to cancel or change an order. We will try to help before fulfillment begins; later changes cannot be guaranteed. Successfully canceled orders before fulfillment have no cancellation fee.
9. Consumer rights
Nothing in this policy excludes mandatory consumer rights, warranties or remedies. Where applicable law provides stronger cancellation, return or defect rights, those rights apply.
taeparung™ · Little details. Everyday character.